We’ve all been there: the catastrophic event. A few months ago a distressed client crept into our London offices late on a Friday afternoon. “He’s gone”, he whispered to us, panicking. “The CTO has stormed off with the passwords and a demand for money but we’re supposed to be launching on Monday. What shall I do? I’m ruined.” Well, he wasn’t. One long weekend later, and with our help he had the ultimate reward. He cooly launched as if nothing had ever happened. Not everyone reacts like Dilbert, after all.