Weasel ways that fintech clients’ customer find not to pay

You probably know how this one goes… The tech has been built and delivered; it’s working. Securely in the hands of the client with passwords handed over. The final invoice is sent. The handover is done. But suddenly there’s a surprise: An alleged lack of functionality. A missing feature? It’s not built to specification. We wanted it green, not blue. The test certificate is missing. You had lunch trying to snaffle the competition, a supplier, a staff member. There’s no way we can pay you. Morally or legally. But we’re keeping the tech. Yes, it’s the weasel with a thousand faces.  This particular rodent always pops up at the same time: when that final invoice needs settling. We know this weasel of old; we’ve caught him, skinned him and de-boned him too. Tell us where your weasel is and we can help. En garde!

A game of chicken

Cockup. Chickens coming home to roost. The foul epithets flow when failure comes a’calling, chez fintech. We grill ’em. When fintech gets in a tangle there’s no way the CTO or internal staff can any longer cope. It’s hard, but outside help will make a difference, even as just a fresh pair of eyes. Take a break and call the experts.